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Developed by Çizgi Teknoloji, Artech Interactive Passenger Information Kiosks at Istanbul Airport allow passengers to scan their boarding pass or e-ticket to receive the fastest route to their gate. Additionally, these kiosks offer real-time video customer service support, helping streamline airport operations and reduce personnel costs.

How Were Artech Passenger Information Kiosks Developed?

Çizgi Teknoloji, founded in 1994, is a technology company specializing in industrial computers, medical computers, and kiosk solutions. With extensive expertise in digitalization projects, the company provides fast, reliable, and user-friendly solutions for large-scale projects like Istanbul Airport.

Istanbul Airport, once fully operational, will serve 200 million passengers annually, making it the busiest airport in the world. To efficiently manage this vast passenger flow and provide seamless navigation, Artech Interactive Passenger Information Kiosks were designed as a smart guidance system.

Key Features of Artech Passenger Information Kiosks

✔ Boarding pass & e-ticket scanning: Passengers can scan their boarding pass or mobile e-ticket to receive a personalized route to their departure gate.
✔ Real-time video assistance: Passengers can connect with customer service representatives in their preferred language via live video chat.
✔ Flight & weather information: Kiosks display arrival and departure information, baggage claim areas, real-time weather, and local time updates.
✔ Accessible design: Ergonomic screen height ensures easy use for wheelchair users.
✔ Hygienic & easy-to-clean surfaces: Equipped with touchscreens that help minimize COVID-19 transmission risks.
✔ Multi-language support: Provides assistance in multiple languages for international travelers.
✔ Navigation & maps: Passengers can find restaurants, stores, and other key locations within the airport via interactive maps.
✔ Flight change & delay notifications: Sends real-time updates on gate changes and delays to keep passengers informed.
✔ Comprehensive data analytics: Airport management can use passenger flow data to optimize operations and improve efficiency.

Digital Passenger Experience at Istanbul Airport

Artech Kiosks serve over 17,000 passengers daily at Istanbul Airport, reducing wait times, minimizing stress, and enhancing passenger satisfaction. Instead of searching for their flight details on traditional information boards, passengers can instantly access the most up-to-date flight information via kiosks.

Major Success in the First 3 Months!

• Istanbul Airport handled 16 million passengers and 100,000 flights.
• Recognized as “Airport of the Year 2019” by International Airport Review.
• Awarded “5-Star Airport” status by Skytrax in 2020.

Artech Interactive Kiosks contribute to award-winning service quality at Istanbul Airport by offering faster and more efficient passenger guidance solutions.

Conclusion

Artech Interactive Passenger Information Kiosks play a crucial role in airport digitalization and operational efficiency. By ensuring that passengers navigate the airport quickly and stress-free, these kiosks enhance the overall travel experience.

Benefits of Artech Kiosks:

• 🛫 Faster and easier navigation for passengers
• 🎯 More efficient operations for airport management
• 📉 Reduced personnel costs and increased service efficiency
• 🌍 Improved experience for international travelers with multilingual support

Çizgi Teknoloji is proud to be the digital transformation partner of Istanbul Airport!

For more information, click here.