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By giving critical importance to customer satisfaction, we carry out our works to improve our strengths even more, through customer satisfaction surveys and in line with the feedback we receive directly, and to provide a better service by eliminating our weaknesses. 

"WE CAN GET A SOLUTION QUICKLY"

Emphasizing the importance of after-sales services for them, Çizgi Teknoloji After-Sales Services Manager Bilal Çiçek said, "After-sales is one of the most important elements that we try to make a difference. In this regard, we attach great importance to customer satisfaction. The high rates we have achieved in the customer satisfaction surveys we have done on this subject are an indication of this." used the phrases.

''We were delighted with the technical follow-up and information flow of Çizgi Teknoloji during the application. We want to carry our satisfaction in all hospitals where the application was made to other hospitals. 

Gül Uğurlu | Brand and Corporate Communications Group Manager | Medicana Health Group."

Çiçek stated that since they manufacture the product in-house, they can provide support from A to Z for all technical problems and the after-sales needs of the customers, and they can quickly solve the issues that arise.

"Çizgi Teknoloji Sales and After-Sales Services Team; Guiding the alternative and correct product at the beginning of the project and during the sales process ensures that it proceeds most appropriately. As for after-sales technical and software support; Providing on-site and remote service, fast, experienced, knowledgeable, and professional team leader and team members provide support with voice and video call services. 

Halil AY | IT Digital System Specialist | Özdilek Holding A.Ş.''

"WE PROVIDE 3 YEARS PRODUCT WARRANTY, 5 YEARS SPARE PARTS SUPPLY"

Stating that one of the most critical issues in the industry is the speed and quality of the technical support or service assistance received, Çiçek emphasized that the production stoppage, disruption, or failure to fulfill some needs due to the support in the devices cause severe losses in production.

Stating that it is in the hands of the company that provides technical support and service to reduce such possible situations, Çiçek said, "We, as Çizgi Teknoloji, provide the best support to our customers. We can provide products quickly when needed. We keep our spare parts stocks constantly. We make a sustainable production. Therefore, the customer who buys products from us receives both a 3-year warranty and a spare part supply guarantee of at least five years." he said.

In addition, Çiçek noted that as a manufacturer, they make much difference compared to imported products with both service speed and after-sales spare parts costs. Therefore, they were stated that it has an outstanding share and importance.

"WE TAKE SERIOUS MEASURES, AND WE KEEP OUR STOCKS UNDER CONTROL"

Many manufacturers were adversely affected by reasons such as breaks in the supply chain experienced during the pandemic. Problems in the supply of raw materials, and the chip crisis affecting sectors such as automotive and electronics, Çiçek explained the measures they took in this context as follows:

"At the moment, the deadlines are very long. The supply of finished or semi-finished products, which were previously available in 1-2 months, can take up to 6-8 months. Therefore, this requires stocked, foresighted and predictive work. We have taken serious measures and adjusted our stocks accordingly as a company. While receiving customer demand, we check our stock status and the status of our raw materials and semi-finished products to come from abroad, giving our customers the most accurate time and managing delivery times in the best way. So far, I think we have been successful in that."

Çizgi Teknoloji After-Sales Services Manager Bilal Çiçek also added that companies that manage this process well would be in a different and successful position in the coming period and aim for this.