After Sales

As ARTECH, we provide technical and sustainable spare parts services through our experienced After Sales Services unit.

We accept the requests and expectations of our customers as the top priority and focus on providing the fastest and most effective solutions in this direction. Our working principle to ensure customer satisfaction is to provide customised solutions for each customer. We establish close relationships with our customers, try to understand their needs and produce solutions accordingly.

We invest in learning and development to continuously improve our service quality and provide customers with a superior experience. We closely follow industrial technologies and customer demands and provide regular training to keep our staff up-to-date. This way, we offer innovative solutions and continuously improve our services using the latest techniques and best practices.

As an ARTECH brand, we are committed to providing the best after-sales services to our customers.

Customer satisfaction and trust are essential to us, and by focusing on these values, we strive to solve our customers' problems while at the same time aiming to establish a long-term business partnership with them.

Our After Sales Services offer the following services to our customers:

• Field Surveys: We conduct site surveys to determine the needs of our customers. In this discovery process, we determine the field infrastructure and installation requirements. Thus, we ensure that our customers reach the proper solutions
• Device Assembly and Installation: We carry out the assembly and commissioning of our devices. Our expert team provides the necessary training to the relevant personnel and ensures that the devices are delivered to the customers in working conditions without any problems. This way, our customers can achieve maximum efficiency when using the devices.
• Spare Parts: We offer a complete service to our customers by providing sustainable spare parts service. We provide the spare parts that our devices need. By using quality and original parts, we ensure that the devices operate in a long-lasting and reliable way.
• Maintenance and Repair: We provide our customers with periodic maintenance and fault repair services. With periodic maintenance, we ensure that the devices are checked and cleaned and necessary preventive maintenance is carried out. In case of malfunction, our experienced technicians identify the problem and repair it quickly and effectively. In this way, we ensure the uninterrupted operation of our customers' devices and business continuity.

As ARTECH, we aim to provide our customers with the best after-sales services to ensure their satisfaction. It is among our priorities to produce solutions for needs, provide quality service, and support our customers to continue their business uninterruptedly.

About our After-Sales Services