After Sales

DEVICE WARRANTY AND SERVICE CONDITIONS

The warranty covers all Products for the period specified in the technical sheets.

During the warranty period, defects caused by production and artistry will be repaired by Çizgi Teknoloji and products that cannot be repaired will be replaced with new ones. Non-warranty situations are; damage caused by accidents, disasters, misuse, sudden voltage changes, insufficient electrical installation, poor or faulty grounding, unauthorized third party intervention on products, operating systems and software applications.

In the case of Videowall Systems, the new screen's colour or brightness is not guaranteed after replacing the malfunctioned screens.

Within the warranty, the repair location of the products is the Technical Service Area of Çizgi Teknoloji. The warranty of the replaced parts of the products is up to the remaining warranty period of the product. The warranty is limited to the product and does not cover the loss of value-added due to the use.

Any defects that may arise after the equipment is exposed to applications other than the instructions for use after start-up are not covered by the warranty.

Technical service shall not be provided for the products which have been destroyed, the date of manufacture, the model number of the device and the identity plate on which the serial number is located.

The warranty will be void if tampering with product serial numbers is detected. The transportation costs of the devices sent to the technical service and returned to the customer belong to the customer.

Devices will only be transported in the original box. Çizgi Teknoloji is not responsible for any damage that may occur during transportation.

Maintenance and support services for software products are provided under the maintenance agreement.

 

SERVICE TIME

The period of the first intervention and fault detection of the devices opened for service within or outside the warranty period is five working days. From the date the call is opened; After obtaining customer approval for repair and parts replacement, repair and parts relief is a maximum of 15 days.

Service hours, except public holidays; Monday to Friday from 9.00 to 17.00.

If on-site service is requested, the days and hours on which this service will be provided are excluded from public holidays; weekdays, Monday to Friday from 9.00 to 17.00.

Special charges will apply if service is requested outside these hours.

 

SPARE PARTS SUPPLY WARRANTY

A 5-year spare parts supply warranty for malfunctioning products and a 5-year equivalent spare parts operation warranty.